Refund Policy

Our promise

If your piece isn't right, you have 30 days from the day it arrives to return it for a full refund. No fuss, no fine print.

Condition for return

The piece should be unworn and returned in its original gift box, the way it arrived.

How to start a return

Email us at hello@amada.com with your order number and we'll send you simple return instructions within one business day.

Damaged or incorrect items

If your piece arrives damaged, or if we sent the wrong one, email us a photo within 7 days of delivery and we'll send a replacement or refund it in full, no return shipping needed.

Refund timeline

Once we receive your return, refunds are processed within 5-7 business days back to your original payment method. Your bank may take a few extra days to post it on their end.

Exchanges

Want a different piece instead? Return the original for a refund, then place a new order, that way you're not waiting on us to restock and reship before your new piece ships.

Gifts

Received an Amada piece as a gift? We're happy to help with a return or exchange. Email us the order number if you have it, or the recipient's name and approximate order date if you don't.

Questions

Email hello@amada.com anytime.